Incidents of electric shock on consumer premises within Western Power's South West Interconnected Network are investigated by WA Electrical Inspectors.
Reporting electric shock incidents
When a person receives an electric shock, legislation requires the incident to be reported to the relevant network operator.
The Department of Commerce website outlines the requirements for reporting electrical accidents including electric shocks.
Investigation of electric shock incidents
Incidents of electric shock reported to Western Power are investigated by WA Electrical Inspectors.
A designated Electrical Inspector may contact you and ask you a series of questions in relation to the electric shock incident. It is important that you provide all the information requested to assist in the investigation.
The purpose of the investigation is to determine the cause of the shock and ensure, so far as is reasonably practicable, that the installation is safe to remain connected to Western Power’s network. If the electric shock occurred as a result of a faulty appliance, it may be necessary for our designated Electrical Inspectors to remove the appliance from your premises for further examination.
Upon completion of the investigation, electric shocks are reported to the industry technical and safety regulator, EnergySafety.